We want to be strong and supportive.
Please refer to the following for various procedures and inquiries.
Feel free to contact us if you have any inquiries about electricity, gas, your contract plan, contract renewal, or if you are planning to move. If you wish to contact us by telephone, please call the following phone numbers.
After you dial the phone number, you will hear a recorded message in Japanese. By pressing the number provided for each inquiry, you will be connected to an operator and can start a third-party call. The third-party call is available in English, Chinese, Korean, Portuguese, and Spanish.
Press'7'for the non-regulated rate plan, and'8'for regulated rate plan.
This will connect you to an operator.
| Non-regulated rate plan | 0120-995-113 (toll free) * If you wish to make a third-party call, |
| Regulated rate plan | 0120-995-001 (toll free) * If you wish to make a third-party call, |
| Hours of operation | Monday~Saturday, 9:00AM~5:00PM (excluding Sundays, holidays and new year/year-end holidays) |
| Application to resume power supply (after the payment) | |
| Non-regulated rate plan | 0570-055-335 (charged) |
| Regulated rate plan | 03-6373-3596 (charged) * Please dial 03-6375-9797 (charged) outside hours of operation. |
*In the event of power outage, please contact TEPCO Power Grid Inc. if you are in their transmission and distribution area.
*If you do not know what type of plan you have, please call the number for Non-regulated rate plan.
Customer Support
Click here in the event of power outage*
*These supports are available for customers residing in TEPCO Power Grid’s transmission and distribution area. For those living outside this area, please contact your local general transmission and distribution utility.
All other inquiries
Click here for information on TEPCO Energy Partner, Inc.
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