TEPCO : Customer Communication | Customer Center / Tokyo

Customer Communication

We deal with emergencies, such as power failures, on a 24-hour basis. This service is also accessible from mobile or PHS phones.

Tokyo Customer Center (Daiichi)

Service Area:: Koto, Sumida, Edogawa, Katsushika, Taito, Arakawa, Adachi,Shibuya,
Setagaya, Shinagawa, Meguro, Ota, Minato(Daiba)

Moving in or out / change of contract	0120-995-001 (toll free)
Inquiries related to power failures and electricity charges	0120-995-002 (toll free)
In case that 2 numbers above are not available	03-6374-8936 (payable)
FAX	0120-995-012 (toll free)
Office hours	Monday-Saturday 9:00am-5:00pm (except Holidays)

* Please be sure to dial the correct number.

Tokyo Customer Center (Daini)

Service Area:: Chiyoda, Chuo, Shinjuku, Toshima, Bunkyo,Itabashi, Kita,
Nerima,Suginami, Nakano and Islands, Minato(excluding Daiba)

Moving in or out / change of contract	0120-995-005 (toll free)
Inquiries related to power failures and electricity charges	0120-995-006 (toll free)
In case that 2 numbers above are not available	03-6375-9786 (payable)
FAX	0120-995-034 (toll free)
Office hours	Monday-Saturday 9:00am-5:00pm (except Holidays)

* Please be sure to dial the correct number.

Tama Customer Center

Moving in or out / change of contract	0120-995-661 (toll free)
Inquiries related to power failures and electricity charges	0120-995-662 (toll free)
In case that 2 numbers above are not available	042-202-2546 (payable)
FAX	0120-995-699 (toll free)
Office hours	Monday-Saturday 9:00am-5:00pm (except Holidays)

* Please be sure to dial the correct number.